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America Online (AOL) - General Tips for Receiving All of Your ALT.com Emails:

1. Do not click the "Report Spam" button when you are viewing any ALT.com email. Reporting one ALT.com email as spam may prevent you from getting any future ALT.com emails.




2. If you have clicked the "Report Spam" button by mistake, find and check the box next to the ALT.com email in your Spam Folder and click the "This is Not Spam" button above the message list.




3. To ensure that you receive all future ALT.com emails, add ALT.com email addresses to your AOL Email Address Book by completing the following steps:

a) In your AOL Mailbox, click "Addresses" at the top of the page.




b) Click "New" and select "New Contact" from the drop-down menu.




c) Enter the ALT.com email addresses into the Email 1 and Email 2 fields as shown below.

d) Click the "Save" button at the bottom of the page.




4. You can also set up your Spam filter using the following steps:

a) Click "Settings" at the upper right corner of the page.




b) Choose "Spam Controls" from the list, then click the "Control From Whom I Get Email" button.




c) You can select "Allow mail only from people I know," since you've added ALT.com to your address book.

Note: If you choose "Allow mail only from senders on my Custom Senders List," be sure to click on the Custom Senders List link and add the ALT.com email addresses you entered into your Address Book. However, if you choose the "Block mail from all senders on my Custom Senders List," make sure NO ALT.com email addresses are on the list. If you choose the "Allow mail only from AOL and AIM members" or the "Block mail from all senders" options, you will NOT receive your ALT.com email.

d) Click the "Save" button at the bottom of the page.