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What if it says my password is incorrect?

There could be several reasons why your password and username are not matching up. Try using your browser's "back" button to return to the log in screen. Clear the fields and enter your information again. If this still does not work, we suggest that you use the automated password/username lookup form. Other causes could include:



I'm not getting my password or other emails from ALT.com!

How do I contact your Customer Service Department?
How do I submit a suggestion for improvement?
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